Candour Kills Stress. Uncertainty is the enemy: be direct yet gentle too.

Plain English. Be concise and use simple words not jargon. Say what you mean.

Move on Quickly. Don’t bear grudges. Open a fresh leaf and move on.

Sense of Humour. A key to positive communication and good relationships.

Pause and Breathe. Take time to think it through and choose the right words.

Give Thanks. Thank people for the smallest favours. Take nothing for granted.

Encourage. How many people did you encourage, help or motivate today?

Invest in Relationships. Your colleagues are key to your “happiness” at work.

Controlled Email. Talk and call, don’t just email. Keep emails short and polite.

Positive Body Language. Eye contact, body position and smiles are critical.

Objectivity. Never take others’ comments personally: life is far too short!

Ask for Help. Never let stressful situations weigh you down. Take action.

Humility. A quality that consistently helps you build solid relationships.

Recognise. Reward others for good work and share your successes generously.

Integrity. Actions speak louder than words. Show it consistently every day.

Say it Upfront. Make the key point at the start. Avoid long speeches.

Time Conscious. Respect others’ time and they’ll love to deal with you.

What’s In It For Them? Take time to listen to others. Tell them how they win.

Fun and Results. Good results are intrinsically more fun, so enjoy the process.